Return Policy

How do I return something to you?

You can return any item to us within 10 days of receiving your order (just make sure your items are in the original condition). Email us at admin@naidi.com.my and provide us with your order number, name of item and the reason for returning. Please provide a picture to us of your faulty product as prove. Our customer service representative will be happy to assist you with the return process.

Will you refund me my delivery charge?

Shipping costs are borne by the customer and we are not liable until item reaches our office.

Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

Can I come and return in person?

Yes, but you must make an appointment first before you pay us a visit! Email our admin@naidi.com.my or contact us at 012-900 9733.

Can I refund my money?

Yes. We know you’ll love this FARWIN as much as we do. In fact, if for any reason you’re not completely satisfied, just return your FARWIN within 10 days and we’ll issue a full refund

×

Hi!

Click one of our representatives below to chat on WhatsApp or send us an email to shop@naidi.com.my

× How can I help you?